return policy


All full-priced items are eligible for a return within fourteen business days. Items must be unworn and unwashed with the original packaging. A copy of your receipt or proof of purchase must also be included with the return.

Please note Advocäte only accepts returns. Should you wish to exchange a product, simply return the product back to us and purchase the new size or style that you are looking for. *please refer to the return process outlined below.

Advocäte unfortunately does not accept returns from outside Canada.



All sale and discounted items are final sale and not eligible for a return. All items purchased with a promotional code are also a final sale and not eligible for a return. Advocäte does not honour price adjustments.



All regular priced merchandise purchased after December 1st can be returned for online credit until January 15th.



If you wish to return your purchase, please email Return requests must be emailed within fourteen days upon receipt of your purchase. In your email please specify the reason behind your return and description of the item(s) you wish to return. Once your request has been emailed and the return is approved, Advocäte will provide you with an online return authorization number (ORA#) via email. Please include the ORA# with the package you are returning.

The return process will be completed if the merchandise is returned to Advocäte within fourteen days from the date your ORA# was issued.
If a return request or returned merchandise falls outside of the fourteen day time frame, we unfortunately will not be able to accept the return.

Please send your returned item(s) in one shipment to:

PO Box 15047
Aspen Woods PO
Calgary AB T3H 0N8

Once your return has been received, you will be refunded the amount paid on your credit card, less original shipping costs.

Please note, you are responsible for all shipping and customs charges associated with returning an order.



Item(s) returned without an ORA# will also not be accepted, and will be sent back to you at your expense. Advocäte reserves the right to reject any returns that do not comply with the policies outlined above. Any returns that are not authorized will be sent back to you at your expense and a refund will not be granted.

Please understand that Advocäte is not responsible for packages lost or damaged in transit.

For any questions or concerns regarding the return process, please email



For any questions or concerns please email Our customer service team is available Monday-Friday (weekends and holidays excluded). While we try to respond to all inquiries day of, some requests may take up to 48 hours to reply to.